Cisco Systems

Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.



Company Size

5001+ Employees

ServiceRocket +
Cisco Systems

Helping Cisco Systems Save with Enterprise 2.0 Collaboration

ServiceRocket developed a custom virtual meeting scheduling application that ran within Atlassian Confluence, an enterprise Wiki. The result was the successful development of a new application named the Virtual Meeting Scheduler and a positive impact on internal strategy to rollout global Enterprise 2.0 solutions and systems.

The Challenge

Cisco contacted ServiceRocket with a unique “meeting scheduler” challenge for a high-visibility Director’s Summit event. In previous years, the company’s top 500 executives flew in from around the world to a central location for the three-day summit. 

To save on travel costs, Cisco wanted instead to host a virtual event with virtual meeting sessions. A unique collaborative system was required, one that would allow free form communication as well as event registration and participation. 

The Solution

ServiceRocket developed a custom virtual meeting/scheduling application that ran within Atlassian Confluence. The application included a number of useful features, including: 

• Scheduling that allowed attendees to sign up for all sessions, including a global Q&A, regional meetings and spotlight sessions 

• Local time zone support for both meeting signup and MS Outlook calendar (.ics) configurations 

• Enhanced profile displays for all attendees 

• Interactive commenting between attendees, including messaging and discussion forums 

• Management reports for registrations and session attendance 

• Statistics page showing registered attendees and their events 

• Administrative capabilities to invite select attendees to a particular event 

• Controlled notifications to all registered, non-registered and invited attendees

Cisco is the worldwide leader in IT that helps companies seize tomorrow’s opportunities by proving amazing things happen when you connect the previously unconnected. 

Business Outcomes 

+ Successful development of new application: Virtual Meeting Scheduler 

+ Application proved to be useful for future events and internal strategy

They are highly professional, creative and (above all) technically proficient. It was simply a pleasure working with them. The ServiceRocket team executed as promised – exceeding all expectations!
Quotation mark in turquoise
Manoj Sinha
Office Strategy & Planning, Cisco Services
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