ITSM Made Simple with JSM

If your ITSM platform has created more overhead than it's removed, you're not alone. Ballooning costs, specialist-dependent workflows, and tools your team works around rather than with — these are symptoms we hear from IT leaders constantly.

Our July Exec Series Breakfast, ITSM Made Simple with JSM is a focused, insight-packed session designed to change that. We'll cut through the noise, challenge the status quo of legacy platforms and show you exactly how modern teams are using Jira Service Management to move faster, operate leaner and scale smarter across IT and beyond.

We will also share the latest insights into what’s new with JSM, from Agents in Jira and the Teamwork Graph to elevate your JSM capabilities.

What you'll walk away with

• The honest case against complexity.  Why so many ITSM implementations fail, and the mindset shift that fixes it
• Enterprise Service Management, simplified. See how HR, Legal, Finance, and Facilities can run on one platform without spinning up a new implementation project for every team
• Principles that actually work in practice.  From designing a lean service catalogue to automating the obvious, you'll leave with a crawl-walk-run framework you can act on Monday morning

Who should be in the room

This session is built for the people making or living with ITSM decisions:

• CIOs & CTOs ready to reduce platform dependency and total cost of ownership
• IT Directors & Service Delivery Leaders who want their teams spending time on outcomes, not ticket admin
• Developers & Engineers tired of workarounds and disconnected toolchains
• Tech-forward leaders in HR, Finance, Legal & Operations exploring how service management extends beyond IT