Managed Services that Optimize NetSuite

BUILD RESILIENCE. IMPROVE PERFORMANCE. INCREASE TRANSPARENCY.

Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.

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Our mission:

To be the most reliable partner in the acceleration of your company's growth

We're more than an outsourcing resource. We're your most reliable partner for accelerating growth.

Make better decisions with better functional support.

When optimized NetSuite can be a real game changer for your business. As your growth partner, we can help. We focus on both improving efficiency and proactively guiding you towards optimized performance.

We take care of all things NetSuite: administration, integration, custom development and consulting. Which is why we say - You don’t have to do it alone. We’ve got your back.

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

Optimization Built-In

Administration and Support

Automated Workflows

Configuration & Maintenance

Reporting & Visibility

Third-Party & Legacy Integrations

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Developer as a Service

Custom Development

Functional & Non-functional Consultations

Third-party Vendor Integration & Escalation

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Satisfaction & Smiles Built-In

Global, Anytime Support

From the US to the UK to Australia, and anywhere in between. Our expert support team provides follow-the-sun coverage, whenever and wherever you need it.

Certified Expertise + Experience

Benefit from both our NetSuite-certified expertise and rich experience of delivering multiple, flexible, end-to-end NetSuite solutions.

SLA-Backed Reliability

All of our managed services are backed by an SLA so you can be certain that the team will be available when you need them.

Create Actionable Information

Our managed services provide real-time transparency across your entire organization, enabling better decisions for your business.

Cost Effective

Rely on our team of NetSuite-certified experts to perform various roles for you, in a cost effective manner, and all in one place.

Hands-on Administration

We apply best practices to maintain your NetSuite applications, ensuring they continue to adapt to meet your evolving business needs. Knowing that your system is always up-to-date gives you peace of mind.

Flexibility to Meet Your Needs

Designed to provide the flexibility and agility your company needs, our subscription levels mean you only pay for the coverage you need.

Proactive Partner

Our team provides proactive advice every step of the way, all with the goal of improving efficiency and continuously preparing for the future state. We measure our success by your success.

Custom Solutions

Whether it is a third-party integration or using our developers as a service to custom build to your requirements, our solutions are tailored to your business needs, and align with your vision and roadmap.

Testimonials

Our company was looking for experienced NetSuite Developers, primarily from APAC, that would help us with connection between our custom-built platform and NetSuite via APIs.

I was very satisfied by working with ServiceRocket! Flexible team! They advised us on our approach and even though we changed the sales order characteristic found during one of the sprints, they managed to keep up with my tasks and simply delivered exactly what I ordered on a professional level.

I would love to work again with a happy smart and flexible bunch of people from ServiceRocket! I wish the ServiceRocket team all the best in moving forward and expanding their company.

Pavel Srámek

Senior Product Owner at Monstarlab

Before ServiceRocket was hired by our company, there was no visibility from the NetSuite system perspective and the action plan for our project was altogether missing. Having them involved in the project really helped to not only alleviate the pain point we were experiencing but also played a key role in addressing the issue at hand.

What I value the most about working with them are their commendable NetSuite expertise and their ability to adapt to the business requirement along with stellar service. They were really good at their work and able to provide solutions.

I would highly recommend ServiceRocket as they have a positive and never die attitude. This gets more effective as they have great communication skills and ability to manage complex business requests and goals which is appreciable.

Varun Jain

Senior Accounts Payable Manager at OLX Group

When we hired ServiceRocket as our consultant, they definitely helped a lot to speed up some of the development tasks. They have strong project management and technical experience gained from NetSuite and for me, this is the most valuable asset that enabled them to advise on any NetSuite related matters.

If given a chance, we would have hired ServiceRocket as a permanent staff instead of a consultant. I would recommend ServiceRocket as they have always been helpful and available to resolve the issue in a timely manner.

Samuel Wan

IT Director at Kamyuen

Get Personalized Support and Keep Your Systems Running Smoothly

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Compare Our Plans

Administration and Support

Managed Services for NetSuite

Standard

Professional

Premium

Hands-on Administration and Support

Discovery and Assessment

4x5

8x5

12x5*

Administration and Support with Senior Engineering Team

NetSuite Configuration and Maintenance

User Issues Resolution

Automated Workflows (5 workflows)

Multiple Contact Options

Email, Web

IM, Email, Web

Monthly Plan Hours**

NetSuite Roles Management

Enhanced Functionality and Monitoring

Advanced Automated Workflows

Account Customization with SuiteScript

New Functionality and Customization Rollout Training

System Health Check

Custom Fields

Assessment and Advisory

Discovery and Assessment

Named Customer Success Manager

Solution Architect Design and Review

Non-financial NetSuite Advisory and Best Practices***

Advanced Customizations and Integrations

Custom Development of New NetSuite Pages

Third-party Application Integrations

Legacy System Integrations

Custom Training Development and Delivery

* ServiceRocket provides live 12-hour coverage, M-F, 10:00 am-10:00 pm AEST.
** Additional monthly hours are available at additional cost. For custom development, please visit our Development as a Service plans.
*** We do not provide financial or legal advise.

Developer as a Service

Managed Services for NetSuite

Standard

Professional

Premium

Custom Development

Development Support (hours/days)

4x5

8x5

12x5*

Administration and Support

Non-financial NetSuite Consultation**

Services Review Meeting

Quarterly

Monthly

Services Review Final Report

Remote Technical Team Members

up to 2

up to 3

up to 4

Multiple Contact Options

Email, Web

IM, Email, Web

Monthly Plan Hours***

Technical Lead

NetSuite Support Escalation

Functional Consultation

Third-party Vendor Integration (Boomi, Workato, Celigo)

Third-party Vendor Escalation

* ServiceRocket provides live 12-hour coverage, M-F, 10:00 am-10:00 pm AEST.
** We do not provide financial or legal advise.
*** Additional monthly hours are available at additional cost. For all other services, please visit our Administration and Support plans.

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NetSuite Whitepapers

5 Tricks to Make Your ERP Implementation a Success

Implementing an Enterprise Resource Planning (ERP) system can be a complex undertaking that affects many parts of a business. As with any major initiative, a carefully designed plan is critical. Dividing your implementation into phases, each with clear objectives, can maximize your success.

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Five Ways Professional Services Automation Optimizes Your Business

Professional services operations are complex by nature and pose unique challenges for any service delivery organization. Professional service practices are focused on optimizing resource utilization, building capacity for upcoming work and refining consultants’ skill sets to execute more complex tasks.

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Metrics that Matter

When it comes to managing a services business, few topics generate as much interest—and controversy—as the topic of Metrics. Whether the question is what to measure or how to measure it, it can be challenging to reach consensus within a single team environment, much less at departmental and organizational levels.

Get the Whitepaper »

NetSuite Professional Services: The Right Choice for Your NetSuite Implementation

After months of vetting new ERP software, sitting through demos, talking to peers in your industry and realizing the massive benefits it can deliver to your business, you’ve decided that NetSuite is the best system for you. It stood out amongst its peers as the technology that could help empower your business imperatives now and aspirations down the road.

Get the Business Guide »

Looking for a packaged services including licensing, implementation, customization and training?

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