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UTS Honours ServiceRocket Founder and CEO Rob Castaneda with UTS Fellowship Award
SYDNEY, AUSTRALIA – 28 October 2025 – The University of Technology Sydney (UTS) has named Rob Castaneda, Founder and CEO of global technology services company ServiceRocket, as a Fellow of the University in recognition of his exceptional contributions and long-standing support.
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Jira Tips: Cascading Select Fields and the Evolution of Jira
Almost 20 years ago, Jira custom field types was introduced. Different types of custom fields evolved, gradually improving how they are displayed.
Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.
Atlassian
The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages
User macros are the most powerful, safest and most configurable option when using CSS, HTML, or JavaScript in Confluence.
User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.
Atlassian
5 of the Best SLA Metrics of High Performing Service Desks
In this post, we take a look at five SLA metrics that a high-performing service desk should measure regularly. This is a foundational list that all service desks should implement and build upon.
In this post, I list and describe five service level agreement metrics that a high-performing service desk should measure regularly.
Atlassian
How to monitor Atlassian apps in real-time without expensive APM tools
There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure.
There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.
Atlassian
Renaming Users: How We Almost Broke Confluence and Jira
How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com)
How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).
Atlassian
How Jira REALLY Handles Incoming Mails (This will surprise you!)
Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
Atlassian
How to Setup Atlassian Access And Integrate With Okta in Less Than 8 Minutes
Atlassian Access is a new Identity Management on Cloud released just recently, to replace the Identity Manager.
Atlassian Access is a new Identity Management on Cloud released just recently, to replace the Identity Manager.
Atlassian
3 Ways to Create a Knowledge-Sharing Network
A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.
A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.
Atlassian
4 Ways to Make Teaching Complex Software Easier
Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.
Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.
Atlassian
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