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Crew Member Close Up: Jessie Turpin Makes Her Mark With The ServiceRocket Crew Member Program

Jessie Turpin traded 5 years at Atlassian for the flexibility of the Crew Member Program. Discover how she overcame the "freelancer's dilemma" regarding tool access and read her advice for experts seeking short-term technical project delivery roles.

For Support Engineering expert Jessie Turpin, joining the ServiceRocket Crew Member Program unlocked a whole new world of possibilities, gaining flexibility and impact to grow her freelancing practice. In this post, Jessie shares her exciting journey and advice for others curious to join the Crew.

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October 27, 2025

UTS Honours ServiceRocket Founder and CEO Rob Castaneda with UTS Fellowship Award

SYDNEY, AUSTRALIA – 28 October 2025 – The University of Technology Sydney (UTS) has named Rob Castaneda, Founder and CEO of global technology services company ServiceRocket, as a Fellow of the University in recognition of his exceptional contributions and long-standing support.

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September 29, 2025

ServiceRocket Celebrates 20 Years in Southeast Asia, Marking Two Decades of Growth, Innovation, and Community Impact

ServiceRocket marks 20 years in Southeast Asia, celebrating culture, talent, and its role as Atlassian’s most reliable partner from its KL office

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Atlassian

How-to

April 13, 2015

Setting Up Nginx as a Proxy Cache for JIRA

When an application like JIRA receives a request from a user it does not have a lot of options regarding how it responds.
When an application like JIRA receives a request from a user it does not have a lot of options regarding how it responds.
Atlassian
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Atlassian

How-to

January 14, 2015

How Using Markup in Jira Comments Will Transform Your Issues

But if you're not using wiki markup in your comments, then you're not milking comments for all they're worth.
But if you're not using wiki markup in your comments, then you're not milking comments for all they're worth.
Atlassian
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Atlassian

How-to

June 24, 2014

Jira Administration: Ordering Workflow Transition Buttons in Jira

A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle and typically represents processes.
A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle and typically represents processes within your organization.
Atlassian
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Atlassian

How-to

June 3, 2014

3 Steps to Set Up NGINX as Proxy Server for Atlassian JIRA

With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Jira. Here are the steps you need to set up your NGINX proxy server.
With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira.
Atlassian
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Atlassian

How-to

March 24, 2014

Jira Administration Tips: Customizing Your Email Notifications

Set email notification when issues are created and updated because anyone who needs to know something can be notified when it happens.
A great feature in Jira is the ability to set email notifications when issues are created and updated because anyone who needs to know something can be notified when it happens.
Atlassian
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Atlassian

How-to

March 3, 2014

Saving Time and Headaches with Automatic Assignment in Jira

People. Can't live with 'em. Can't ride a tandem bicycle without 'em.
People. Can't live with 'em. Can't ride a tandem bicycle without 'em.
Atlassian
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