Blog

How Family Jewelry CEO Roberto Mattei Leverages Atlassian To Master His Craft

Explore Rob Castaneda’s philosophy on blending technology with craft. See how ServiceRocket applies the Atlassian System of Work to drive artisan growth.

Learn how a family jeweler could leverage the Atlassian System of Work to blend art and technology. Plus, hear how ServiceRocket CEO and Founder Rob Castaneda leans into the “Craft” side of crafting technology.

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Crew Member Close Up: Jessie Turpin Makes Her Mark With The ServiceRocket Crew Member Program

Jessie Turpin traded 5 years at Atlassian for the flexibility of the Crew Member Program. Discover how she overcame the "freelancer's dilemma" regarding tool access and read her advice for experts seeking short-term technical project delivery roles.

For Support Engineering expert Jessie Turpin, joining the ServiceRocket Crew Member Program unlocked a whole new world of possibilities, gaining flexibility and impact to grow her freelancing practice. In this post, Jessie shares her exciting journey and advice for others curious to join the Crew.

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UTS Honours ServiceRocket Founder and CEO Rob Castaneda with UTS Fellowship Award

SYDNEY, AUSTRALIA – 28 October 2025 – The University of Technology Sydney (UTS) has named Rob Castaneda, Founder and CEO of global technology services company ServiceRocket, as a Fellow of the University in recognition of his exceptional contributions and long-standing support.

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ServiceRocket customer support, customer support, customer support services

Under the Dome

Culture & Values

Rocketeer Close Up: Hanis Suhailah

At ServiceRocket, our four-star customer support services get CSAT scores of 99%. Hanis Suhailah and her team generate that success.

What do plants and customer support have in common? We asked our lead of support services and plant aficionado.

Under the dome

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working in lockdown, working in pandemic lockdown, working in COVID, ServiceRocket culture, ServiceRocket culture in lockdown

Culture & Values

We’ve Made the Most of Life in Lockdown

COVID has impacted companies around the globe. At ServiceRocket, it’s offered us an opportunity to get healthy and strong.

COVID shifted our global culture at ServiceRocket, prompting us to strengthen ourselves and our business.

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Atlassian

How-to

Jira Tips: Cascading Select Fields and the Evolution of Jira

Almost 20 years ago, Jira custom field types was introduced. Different types of custom fields evolved, gradually improving how they are displayed.

Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.

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Atlassian

How-to

The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages

User macros are the most powerful, safest and most configurable option when using CSS, HTML, or JavaScript in Confluence.

User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.

Atlassian

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Atlassian

IT Service Management

5 of the Best SLA Metrics of High Performing Service Desks

In this post, we take a look at five SLA metrics that a high-performing service desk should measure regularly. This is a foundational list that all service desks should implement and build upon.

In this post, I list and describe five service level agreement metrics that a high-performing service desk should measure regularly.

Atlassian

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Atlassian

How-to

How to monitor Atlassian apps in real-time without expensive APM tools

There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure.

There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.

Atlassian

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