Customer Stories

Global Airline Unblocks Cloud Migration with Atlassian Forge

Learn how ServiceRocket unblocked a leading airline’s complex Jira cloud migration with Atlassian Forge, removing over 600 legacy scripts and generating six figures in savings.

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Not-for-profit

Confluence

How Earth Hour Improved Internal Communication with Confluence Training

Earth Hour needed help to increase communication throughout their organization, which in turn would make it easier to share their message externally and have it become actionable by millions of people. ServiceRocket made this possible by delivering valuable Confluence education to key collaboration leaders within the Earth Hour’s Global division.
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Healthcare

Confluence

Implementing Atlassian Jira and Confluence with Tight Regulations

Cochlear’s project involved implementing both Atlassian JIRA and Confluence while maintaining corporate compliance with guidelines for the use of computer software in the production of medical systems specified by the Association for the Advancement of Medical Instrumentation (AAMI TIR 36).
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Software/Technology

Jira

How DoubleDutch Delivers Exceptional Service Connecting Salesforce and Jira

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.
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Software/Technology

Jira

How ServiceRocket Customized Logica's Jira System

When WM-data (a LogicaCMG company) planned to extend their usage of the Atlassian JIRA issue tracking platform, they contacted ServiceRocket to deliver customized plugin development services. More specifically, they needed to add custom project fields and a billable hours log to JIRA.
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Software/Technology

Confluence

Helping Cisco Systems Save with Enterprise 2.0 Collaboration

ServiceRocket developed a custom virtual meeting scheduling application that ran within Atlassian Confluence, an enterprise Wiki. The result was the successful development of a new application named the Virtual Meeting Scheduler and a positive impact on internal strategy to rollout global Enterprise 2.0 solutions and systems.
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Software/Technology

Tech-Support Services

The Story Behind Atlassian's World-Class Global Support Team

Atlassian products – including JIRA, Bonfire, Confluence, Stash, Hipchat and Bitbucket – help innovators everywhere plan, build and launch great software. More than 25,000 large and small organizations – including Citigroup, eBay, Netflix, NASA, Coca-Cola and United Airlines – use Atlassian’s issue tracking, collaboration and software-development products to work smarter and deliver quality.
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Software/Technology

Jira

How Adobe Leveraged Jira for a Public Issue Tracker

Adobe turned to ServiceRocket when they needed a JIRA-based public-facing issue tracking system designed, constructed and implemented on a short timeline. In ServiceRocket, Adobe found a trusted partner for Atlassian services and consulting that could last.
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Government

JSM

A timely cloud-based ITSM solution supported an important health initiative

This national government was tasked with setting up a helpline in response to an urgent public health crisis. The goal was to set up a functional cloud-based helpdesk for thousands of call center representatives in just three days. 
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Health & Fitness

JSM

A global wellness company’s cost-effective ITSM solution enabled better support

This global wellness business undertook a company-wide brand transformation to create a complete wellness experience with transparency and collaboration at its heart. A unified technology and global approach was critical to support the company’s 25,000 employees.
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Education

Atlassian Products

A smooth migration gave this education company a new route forward

After selling a major portion of their divisions, this education management company needed to migrate technical and intellectual property assets to a new AWS infrastructure. 
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Finance

Atlassian Products

An Atlassian implementation led to an ongoing partnership with this financial firm

‍This risk-sensitive investment management firm sought to incorporate the Atlassian Suite across their business to improve efficiency. Their goal was to find a trusted Atlassian Partner to transition their Intranet to Confluence, shift project management to Jira and manage client-facing websites that were supported by code created with Bitbucket. 
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