Customer Stories

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.

What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.

A leader in the connected technology industry, this organization gives people the power to build online communities. Their mission: create products that bring people together. 

A government health service was seeking a way to capture border declarations and manage the risk of COVID-19 transmission for anyone traveling between states.

A leading app developer wanted to extend their support coverage globally but didn’t have agents in enough regions to cover all the required time zones. With a desire for 24-hour, five-day-a-week support, they were ready to find the right partner to help them succeed.

One of the world’s largest music and audio platforms partnered with ServiceRocket to seamlessly migrate multiple Atlassian products and get expert system administration.

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.

An industry-leading and fast-growing app development company wanted to improve their support performance but encountered roadblocks when attempting to tackle it themselves. With their current staff overloaded and their hiring budget stretched thin, they needed to strategically improve their support without exceeding their budget or staffing goals.