Customer Stories

This direct marketing company specializes in direct-to-consumer ads for health and beauty products via infomercials, social media and more. Many of the brands they work with provide a unique marketing opportunity via celebrity endorsements.

A fast-growing global gaming and technology company recently acquired several gaming studios and had plans to bring even more into the fold over time.

A cybersecurity company’s contract was up for renewal with ServiceRocket. But before they extended, they wanted to understand how we delivered ServiceRocket’s Atlassian Managed Services. This would provide them with expert guidance on improving their customer support operations.

One of the world’s largest music and audio streaming services, this company’s open-platform service enables users to enjoy music from a diverse global community with a quality audio experience, while composers access robust data analytics.

QuinStreet selected ServiceRocket to plan, execute, and manage the deployment of Atlassian Jira Software, Jira Service Desk, Confluence, Fisheye, and Crucible to gain essential insight and control over its project and issue management operations.

Expanding into the Asia-Pacific (APAC) region after the product acquisition was a no-brainer for an American-based cloud computing software and services company. However, without a local support team in the region and a time difference averaging 12 hours, it was almost impossible for their U.S.-based customer support team to offer quick and efficient support.

This next-generation learning company provides K-12 students and educators with cutting-edge educational solutions that combine new ideas with fresh perspectives and interactive methods.

ServiceRocket developed a specialized set of JIRA plugins for Polycom. The solution also required a service oriented integration approach, one that would be flexible enough to allow for changes in data formats and type changes without requiring developer involvement.

Earth Hour needed help to increase communication throughout their organization, which in turn would make it easier to share their message externally and have it become actionable by millions of people. ServiceRocket made this possible by delivering valuable Confluence education to key collaboration leaders within the Earth Hour’s Global division.