The Project: Implementing a Change Management System

Greenfield Online needed to introduce a global change management system that would allow them to store detailed information on customer change requests, allowing them to monitor sales and delivery processes. The solution needed to be flexible and easily administered.

The Solution: Atlassian JIRA implemented by ServiceRocket

After doing some analysis, the Atlassian JIRA issue tracking system was chosen. The extensibility of JIRA’s package made it an ideal candidate for their project.

ServiceRocket was an obvious implementation partner due to our extensive experience with JIRA customizations. ServiceRocket provided the following to ensure the JIRA implementation project was a success:

• Implementation services
• Best practices recommendations
• Workflow development and implementation
• Technical assistance with JIRA upgrades
• Product training to several senior Greenfield Online team members
• Ongoing 24x7x365 global technical support to Greenfield’s offices in North America, Europe and India

The Voice of the Customer

Gina Lanzafama, Director of North American Full Service, Greenfield Online

“ServiceRocket provided the crucial link between our IT staff and the successful implementation of the Atlassian JIRA issue tracking platform. ServiceRocket’s consultants provided services over a period of several months, continually demonstrating an ability to meet our high expectations of customer service and technical expertise.”