6 December, 2023 - ServiceRocket, a global leader in tech-enabled services, has been placed top 3 in the prestigious Culture category at the Pause Awards '23. This accolade, powered by VicGov, celebrates the most ambitious and effective companies and individuals in Australia.

Now in their sixth year, the Pause Awards are more than a ceremony; they are a beacon of excellence and a testament to the trailblazers redefining success in the Australian innovation ecosystem.

ServiceRocket stood out in the Culture track, not just meeting but exceeding the benchmarks of innovation, excellence and ambition. This podium finish in the Work Sweet Work category recognizes ServiceRocket’s unwavering commitment to pushing the boundaries of what is possible and achieving remarkable results.

Rob Castaneda, CEO and Founder of ServiceRocket says this achievement honors the company’s dedicated Rocketeers. “Services are hard to deliver and harder to scale globally. That’s why people (Rocketeers) are our biggest asset. Every aspect of ServiceRocket’s culture is anchored by a promise to help them learn and grow and positively impact their careers, families and local communities. The quality of their work experience influences their capacity to deliver reliably excellent customer service, solutions and apps.”

ServiceRocket’s journey began in Sydney twenty-plus years ago. “We’ve continued to grow and we’re now over 250 people across 12 locations globally,” notes Rob. “The culture we’ve created has resulted in incredible growth for the business and the careers of every Rocketeer. I’m incredibly proud of them - kudos!”

“My family emigrated from Malta by sea to Australia; after visiting Malta with my Grandad I saw the enormous economic and social benefits a good job with an employer that genuinely cares can provide to people and their communities. That’s when I decided to take a long term view with the culture we’re building at ServiceRocket.”

As George Hedon, Founder & CEO of Pause Awards, noted, “This year’s finalists are not just resilient leaders in their fields; they are the vanguards redefining the essence of success in our industry. ServiceRocket is a shining example of ambition turning into tangible, awe-inspiring achievement.”

Lee Tonitto, Chair of the Judging Board, commented, “The winners and finalists this year have not just impressed us; they have inspired us. Their ideas, execution, and measurable results exemplify what it truly means to be a leader in innovation and ambition. The Pause Awards continue to champion the audacious and the bold, celebrating those who don't just chase success but redefine its very parameters.”

“Our mission is to spotlight those who carve out new vistas of what’s achievable, and this year’s finalists and winners have done just that,” added Hedon.

For more information about ServiceRocket and our achievement in the Pause Awards '23, please contact:

Anna Fitzgerald
ServiceRocket
anna.fitzgerald@servicerocket.com
+61 410 447 922

About ServiceRocket
‍Founded in Sydney and headquartered in Palo Alto with offices around the world, ServiceRocket is a global leader in tech-enabled services. A trusted partner to Atlassian, NetSuite, Miro and Appfire, ServiceRocket reduces technical complexity with human expertise and smart solutions. Its mission: to be the single most reliable partner in the acceleration of growth for customers, partners and Rocketeers worldwide. ServiceRocket is an Atlassian ITSM Specialized and Cloud Specialized Partner.

CIOReview awarded ServiceRocket a Top Atlassian Services Company 2023; the San Francisco Chronicle recognized ServiceRocket as one of the Top Workplaces 2023 in the Bay Area.

ServiceRocket founder and CEO Rob Castaneda is President of the San Francisco chapter of Entrepreneurs Organization and a member of the UTS North America Advisory Board. He has been named one of the ‘40-under-40’ entrepreneurs by the Silicon Valley Business Journal and was recognized by President Barack Obama for his role in coordinating a global entrepreneurship program.

Visit www.servicerocket.com for more information.‍

About Pause Awards
‍The Pause Awards are an annual program that recognizes and celebrates the most ambitious and effective companies and individuals in Australia. Born out of Pause Fest, the premier festival for business and creativity in Australia, the awards have been celebrating pioneers and innovators since 2010, with the awarding tradition beginning in 2018. With an evaluation process powered by over 60 independent senior industry experts from Australia’s leading companies, the Pause Awards continue to set unparalleled industry benchmarks, celebrating genuine innovation and redefining success in the Australian business ecosystem.

For more information about awards, visit www.pauseawards.com

Pause Awards links:

Website: www.pauseawards.com
Instagram: @PauseAwards
Twitter: @PauseAwards
Facebook: facebook.com/PauseFest
YouTube: youtube.com/c/PausefestAu
Linkedin: linkedin.com/company/pause-fest