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ATLASSIAN
MANAGED SERVICES for atlassian
Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of Atlassian-certified managed services experts handle it for you, giving you time to focus on your vision.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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ATLASSIAN
ATLASSIAN LICENSING
As one of Atlassian’s first partners, our team of experts make the entire licensing process - from buying to management to renewal - simplified and tailored to fit your business.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
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MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
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THOUGHT INDUSTRIES
Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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ATLASSIAN JSM
ATLASSIAN JSM
Discover the ServiceNow alternative built on Jira, for a fraction of the price. Jira Service Management (JSM) delivers ITSM practices like request, incident, problem, change and configuration management.
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ATLASSIAN
ATLASSIAN MIGRATION
Is your Atlassian migration to Cloud or Data Center mission critical? Rely on our team of Atlassian experts to help you navigate the process and deliver a successful migration and transformation. No surprises.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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ATLASSIAN
Atlassian JSM & ITSM Implementation Services
Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
LEARN More »
MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
LEARN More »
THOUGHT INDUSTRIES
Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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ATLASSIAN
Atlassian consulting
We leverage best practices to ensure you can take advantage of the knowledge gained from thousands of customer engagements.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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Subscription Training
Advance Software Adoption & value with Training
The right training empowers users to create value. As a trusted training partner to Atlassian, Appfire and Miro, we help reduce technical complexity and drive desired business outcomes
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Public Training
CONTENT HUB
Explore our training hub for upcoming public sessions on Atlassian, Appfire and Miro. Enhance your skills, connect with experts and achieve your goals today!
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CO-INNOVATOR PROGRAM
CO-INNOVATOR PROGRAM
Shape the future of apps with us. Be among the first to explore ServiceRocket’s forthcoming apps and features. Gain early access and help us help you craft products that you need.
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ATLASSIAN
ATLASSIAN APPS
Your team can do more in Confluence and Jira. Discover what each of our apps has to offer. Our products are ready to go and integrate seamlessly with your go-to Atlassian products. Take them for a spin and start a free trial to see it for yourself.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
LEARN More »
MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
LEARN More »
SAAS INTEGRATION PARTNERSHIP
PROPEL YOUR SAAS BUSINESS FORWARD
Don’t go it alone. Rely on a trusted SaaS integration partner.
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Platform Services
PLATFORM SERVICES
Platform Services Home
Tech-Enabled Support
Customer Education
SAAS INTEGRATION PARTNERShip
Platform Services Home
Managed Services that Accelerate Growth - Expertly, Agilely & Reliably
Your core business drives your growth and demands your focus. So when it comes to the rest, let us do it for you.
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Tech-Enabled Support Home
Scale with Tech-Enabled Support Services - Efficiently, Reliably & Cost-Effectively
We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.
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Customer Education Home
Customer Education Resources
Customer Education Services that Accelerate Success - Quickly, Seamlessly & Proactively
Are you starting or evolving in your customer education journey? Either way, you can rely on our team to create nimble, customized strategies aligned to your business priorities.
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SAAS INTEGRATION PARTNERShip
PROPEL YOUR SAAS BUSINESS FORWARD
Don’t go it alone. Rely on a trusted SaaS integration partner.
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Blogs
BLOGS
CONTENT HUB
Under The Dome Blog
Atlassian Adoption Blog
Workplace Blog
Customer Education Resources
NetSuite Resources
CONTENT HUB Home
Latest Content
SuiteScript 2.0: Adding filter expressions with or without formulas
Discover how to filter expressions with and without formulas in NetSuite SuiteScript 2.0.
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Under the Dome Blog Home
Latest Content
UTS Startups Confessions: Rob Castaneda
UTS Startups Confessions: Rob Castaneda
Our CEO recalls his 20+ year ServiceRocket journey in this interview at his alma mater, the University of Technology, Sydney.
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Atlassian Adoption Blog Home
Latest Content
Jira Service Management Workflows and the ITSM Revolution
When IT functions suffer, productivity takes a hit. But with the right approach, JSM workflows enable work to thrive.
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Workplace Blog Home
Latest Content
Webinar Highlights: Innovation through Creative Collaboration in a Hybrid Work Model
Missed last week’s webinar where we talked all things collaboration and innovation? Watch the recording below or continue reading the highlights.
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Customer Education Resources Home
Latest Content
Unlock Success with the Transformative Value of Training
Discover the value of training in unlocking success, enhancing skills and seizing new opportunities.
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NETSUITE RESOURCES HOME
Latest Content
How Managed Services Can Help Resolve the Most Common NetSuite Mistakes
Discover how to optimize performance, enhance efficiency and maximize the benefits of NetSuite’s powerful ERP platform with managed services.
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Careers
CAREERS
Careers Home
Meet our Teams
Careers Home
Careers Home
Want to do the best work of your life?
Be a Rocketeer
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Tech Consultant
Support Engineer
Engineering
Product Manager
Tech Consultant Team
Consult Imagine Innovate
That’s what Tech Consultants do at ServiceRocket
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Support Engineer Team
Support Engineers Are Smart, Tech-Enabled andCollaborative
Are You?
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Engineering Team
Join the ServiceRocket Engineering Team!
Twice a year hack weeks. Weekly play days. We know that freedom drives innovation. That’s why we empower engineers to learn and have fun!
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Product Manager Team
As Product Manager, you'll play a Dynamic Role at ServiceRocke
Join us and watch your product management career take off!
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How-to
How-to
March 2, 2022
|
3.5 min
reading time
How to Enable Cross-Platform Customer-Facing Teams to Quickly Resolve Customer Issues
Close the loop between your tech support, development, and product teams who are using different platforms using two ServiceRocket apps.
Read more
LATEST CONTENT
How-to
Mar 2, 2022
|
3.5 min
reading time
How to Enable Cross-Platform Customer-Facing Teams to Quickly Resolve Customer Issues
How-to
Dec 20, 2021
|
2 min
reading time
Create Sophisticated, Scalable Micro-Systems on Top of Confluence
How-to
Oct 13, 2020
|
8 min
reading time
Jira Tips: Cascading Select Fields and the Evolution of Jira
How-to
Sep 28, 2020
|
15 min
reading time
The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages
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How-to
Mar 2, 2022
|
3.5 min
reading time
How to Enable Cross-Platform Customer-Facing Teams to Quickly Resolve Customer Issues
Close the loop between your tech support, development, and product teams who are using different platforms using two ServiceRocket apps.
Read more
How-to
Dec 20, 2021
|
2 min
reading time
Create Sophisticated, Scalable Micro-Systems on Top of Confluence
This powerful app duo is the backbone of any successful wiki structure for collaborating teams. Standardize content creation, get actionable insights.
Read more
How-to
Oct 13, 2020
|
8 min
reading time
Jira Tips: Cascading Select Fields and the Evolution of Jira
Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.
Read more
How-to
Sep 28, 2020
|
15 min
reading time
The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages
User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.
Read more
How-to
Sep 20, 2020
|
3 min
reading time
Confluence Tips: Stop Re-Typing Content, Just Include It
What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily with an Include Page Macro.
Read more
How-to
Sep 8, 2020
|
2 min
reading time
How to Moderate Content in Just One Glance with Confluence
Combine the macros made available by ServiceRocket in order to build a one-stop Content Moderator Dashboard. Content can get out of control. Moderate it directly in one centralized page in Confluence.
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How-to
Aug 12, 2020
|
2 min
reading time
How to Easily Manage Passwords Stored Across Multiple Spaces in Confluence
Easily build a “Password Manager” page that gathers together passwords stored on different pages across multiple Confluence spaces in one easily accessible and convenient location.
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How-to
Aug 12, 2020
|
3 min
reading time
How to Secure (Almost) Anything in Confluence
How do you protect that data from prying eyes, hackers, or just someone stumbling through the depths of your Confluence? You use Security and Encryption for Confluence by ServiceRocket.
Read more
How-to
Oct 4, 2019
|
2 min
reading time
How to create a User Tracking Dashboard for Confluence Admins
Create a dynamic table to easily keep track of users and their Confluence activity.
Read more
How-to
Jul 26, 2019
|
15 min
reading time
How to monitor Atlassian apps in real-time without expensive APM tools
There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.
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How-to
Feb 13, 2019
|
15 min
reading time
Renaming Users: How We Almost Broke Confluence and Jira
How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).
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How-to
Dec 20, 2018
|
10 min
reading time
How to Create an Editorial Calendar in Jira on a Kanban Board
An effective content marketing team has a documented strategy, an editorial calendar, and a workflow process to execute.
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How-to
Dec 10, 2018
|
15 min
reading time
How Jira REALLY Handles Incoming Mails (This will surprise you!)
Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
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How-to
Dec 10, 2018
|
8 min
reading time
Yes, you can Easily take your Atlassian Certification exam from home
A few months ago after just moving to the UK, I decided to take on the Atlassian Technical Sales Professional Accreditation which requires me to obtain at least 2 Atlassian Certifications.
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How-to
Dec 9, 2015
|
3 min
reading time
How to Use Confluence to Create Beautiful eLearning (VIDEO)
Atlassian Confluence is the industry-leading software of choice for teams and organizations to work together in a wiki environment.
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How-to
Nov 24, 2015
|
8 min
reading time
Using Scrum for Business Teams
If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.
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How-to
Aug 24, 2015
|
3 min
reading time
3 Ways to Create a Knowledge-Sharing Network
A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.
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How-to
Jul 14, 2015
|
8 min
reading time
4 Ways to Make Collaboration Efforts Succeed
True collaboration begins when tools are synced with culture. However, it isn't so easy to immediately switch into a collaborative mindset.
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How-to
Jun 4, 2015
|
7 min
reading time
4 Ways to Make Teaching Complex Software Easier
Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.
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How-to
Apr 28, 2015
|
5 min
reading time
Dude, Where's My Field?
JIRA can be a bit of a magician when it comes to hiding fields. Sometimes JIRA has simply palmed your field in its hand.
Read more
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