Don’t Miss it: Top Strategies for Driving Diversity

days / hours / minutes / seconds

Register Here »
NetSuite logo
workplace by meta logo
University icon
Atlassian Logo
Adoption blog
December 18, 2023
2 min
reading time

Extend Service and Asset Management to Business Teams

Share this article
/*SoMe buttons*/ <-- Facebook Share Button Code --> <-- Facebook Share Button Code --> <-- Twitter Share Button Code --> <-- Twitter Share Button Code --> <-- Linkedin Share Button Code --> <-- Linkedin Share Button Code -->

In today's rapidly changing business landscape, the role of service and asset management is quickly expanding beyond just IT departments. Business teams also rely on efficient service request processes, streamlined workflows and meticulous asset management to support their operations.

As the modern business landscape demands agility, efficiency and innovation, extending service and asset management to your business teams can empower everyone to work at their best. But how can your organization adapt to this evolving landscape? This webinar can help answer that question and more.

Hosted by ServiceRocket’s Solution Architects Alex Ho and Johnny Tu, this webinar is your opportunity to learn from Atlassian experts and discover how to tailor Jira Service Management (JSM) to meet the specific needs of your various business teams. This webinar provides practical solutions to transform your organization's operations, from automating routine tasks to simplifying asset tracking.

Here’s a sneak peek of what was covered:

How Can Business Teams Use Asset Management to Their Advantage?

Any business team can deliver exceptional service experiences. JSM allows business teams to create and manage their own requests and assets. It can also empower teams to shape workflows to fit their needs while maintaining alignment across the company. Plus, teams can set up service desks that fit their unique requirements and create secure virtual environments for independent team operations and secure data sharing without compromising transparency.

Here are just a few examples of what business teams can use asset management for:

Human Resources

  • Managing leave requests
  • Employee onboarding and offboarding


  • Legal agreement reviews
  • Supplier and customer contract reviews


  • Campaign management
  • Marketing material requests

How Does Automation Come into Play?

With JSM, you can use automation to reduce repetitive tasks and human error. For example, if a customer sends a request via email, you can automate a reply to acknowledge the request has been seen. You can also trigger a workflow status when someone is assigned to a task or create subtasks if the request requires more than one action.

Watch the Webinar

Want more learnings like these? The webinar is chock-full of them! Watch the recording below to see how extending service and asset management to business teams can benefit your organization:

Discover how our ITSM services can streamline workflows, increase productivity and optimize your business.

Learn MoreServiceRocket Backed - We've got your back badge