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Adoption blog
April 14, 2023
1 min
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The Atlassian Approach to Enterprise Service Management

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With the rise of remote work in recent years, Enterprise Service Management (ESM) has quickly emerged as a critical way to extend ITSM services across organizations. The disruption of regular in-person communications meant teams had to find new ways of working with each other. Because of this, many companies began adopting ITSM tools like Jira Service Management (JSM) to meet their needs.

When no longer sharing the same office, collaboration tools became more vital for connecting with coworkers than ever, and ESM tools became an easy way to communicate effectively and efficiently. These tools help solve problems by providing centralized sources of information and allowing workers to find the resources and support they need to continue their work. These systems also offer visibility into coworkers’ activity to help to foster collaboration across organizations.

To better understand how the Atlassian approach to ESM can help your company, join Rocketeers Danielle Kirkeby, Customer Success Manager, and Taiwo Akindele, Solution Architect Sr. Consultant, in this webinar to learn how adopting ITSM practices in your organization can facilitate better work across departments, increase visibility and productivity and enable better service delivery for business teams.

The webinar also explores the following:

  • An overview of Enterprise Service Management
  • JSM’s ESM features and benefits
  • Real ESM use cases from Atlassian Teams

Watch the webinar here:

Discover the ServiceNow alternative built on Jira, that brings your teams together.

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