DoubleDutch

How DoubleDutch Delivers Exceptional Service Connecting Salesforce and JIRA

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About

DoubleDutch

DoubleDutch provides mobile applications and performance analytics for events, conferences, and trade shows for more than 1,000 customers including SAP, UBM, and Urban Land Institute. Founded in 2011, DoubleDutch was recently named to Inc. 5000’s list of fastest growing private companies.

Primary Technology:

Connector for Salesforce.com and JIRA

DoubleDutch

leverages:

Atlassian Consulting

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.

DoubleDutch solved this problem using ServiceRocket’s Connector for Salesforce and JIRA. By syncing customer data between Salesforce and JIRA, service, sales, and software development teams at DoubleDutch have a complete view of customer activity and saved 75+ hours per week updating issues and cases.Download the case study to learn how DoubleDutch did it and how ServiceRocket helped.

Highlights of the DoubleDutch Story

  • “Salesforce is the center of our knowledge. Everything has to tie into Salesforce.”
  • “I was surprised at how easy the integration was. We didn’t even really have last minute bugs”
  • “Sam (From ServiceRocket) did go the extra step to make sure that we had an optimal experience. I really appreciated that.”
  • “Once we rolled it out, the team came up with a bunch of new ideas about how else we could use this technology.”
View Case Study